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AFA's Customer Satisfaction Survey


In our continuing effort to improve our customer service experience, please rate the customer service you were provided with, whether by phone, email, or in person. It is our goal to make sure your questions are answered and that your experience was a pleasant one. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our Web site is user-friendly, accurate, and complete.


How did you contact our customer service representative?
Telephone
Email
Fax
Mail
In person
 
If you contacted AFA by telephone, did you find the phone system easy to navigate?
Yes
No
If no, please explain:
 
If you contacted AFA by email, how long did it take to get a reply?
Within minutes
Within hours
Within 24 hours
More than one day
More than two days
Never got a reply
 
With whom did you speak when you contacted AFA?
 
What were your reasons for contacting customer service?
Place an order
Wanted more information on a service
Problem with order
Other problem:
 
If you have browsed the AFA website, did you find it easy to use?
Yes
No
If no, please tell us what problems you had with the website:



This section pertains to the customer service you received. Please indicate whether you agree or disagree with the following statements:

Srongly Disagree Neutral Strongly Agree
The customer service rep I spoke to was courteous and friendly
The customer service rep I spoke to was knowledgeable about the information
I felt like I was treated respectfully
I will use AFA again in the future


Were all of your questions answered?
Yes
No
 
If no, please tell us what you would like more info on, and a Customer Service Representative will respond within 24 hours (please enter your email address at the end of this page):
 
If you have any other questions or comments, we would love to hear them:
 
Name (optional):
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